When you book online or via phone with J&D Mobile Express Detailing, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein. J&D Mobile Express Detailing shall be referred to as “J&D Mobile” or “J&D” below. Booking Terms & Conditions
• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
• J&D Mobile will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Ensure that your vehicle is being serviced in a lawful and safe area. If you feel otherwise, please communicate your concerns with the technician.
• All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.
• J&D Mobile or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
• We cannot guarantee any firm times when accepting your booking. • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
• We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Stripe.com.
• Associated processing fees can and will be accessed depending on particular payment method. These include but are not limited to: Cashapp, Venmo, or Stripe Invoice. Processing fess will be added in addition to the detailing price advertised and/or agreed upon between J&D Mobile and the customer.
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customers own risk.
• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of J&D Mobile. J&D Mobile reserves the right to refuse service to anyone. • J&D Mobile reserves the right to refuse or deny customer demands above and beyond the booked detailing. • J&D Mobile will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered. Pricing Terms & Conditions • We have a call-out charge that varies by location which can and will be communicated prior to the appointment. • J&D Mobile reserve the right to charge an additional fee (or proportion thereof) for any work that is not within the boundaries of the booking at the sole discretion of J&D Mobile and/or our technicians. • A surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials. • Our prices are based on detailing type, location, vehicle size and condition of the vehicle and will be advertised as a FROM price. • J&D Mobile reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location. • J&D Mobile reserves the right to amend any price during the detailing should it differ from the original estimate • Prices online do not include any local and/or state taxes that apply to services. Taxes can be applied in: Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C, Washington State, West Virginia, Wisconsin, Wyoming. Communications • J&D Mobile will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. J&D Mobile is not responsible for any of these potential costs. • J&D Mobile may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner. • When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider. • J&D Mobile may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling. • All inbound and outbound customer service calls may be recorded for quality assurance. Our Service Terms & Conditions • We may ask you where you heard about J&D Mobile in order to gauge our marketing strategies. • We may conduct customer satisfaction surveys. • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit. • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy) Cancellation Terms & Conditions • We require 24 hours notice to cancel any booking/detailing service. • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost. • Same day appointments that are cancelled will incur a charge of 25% of the service cost. • J&D Mobile reserve the right to take full payment if the appointment is deemed a no call/no show situation without prior notice/agreement. • J&D Mobile reserves the right to alter or amend a booking time/date without penalty but whenever possible will let the customer know. • J&D Mobile reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company. • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged. Service Guarantee • J&D Mobile brings all necessary materials, equipment, resources, etc on-site with us. However, we appreciate access to water/electricity within a 25 ft distance. • It is the responsibility of the customer to communicate environmental considerations that may prohibit or inhibit standard vehicle cleaning methods. J&D Mobile assumes no responsibility for damages, fees, or issues caused by water runoff, drainage, or material/chemical products to the environment or area of work in question. • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund(up to 20% based on J&D Mobile’s discretion) or redo the uncompleted or unsatisfactory portion of the service. • Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from J&D Mobile voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs. • Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service. • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate. • Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee. • J&D Mobile will not accept liability for any damage to the vehicle which occurred prior to our servicing. It is up to the customer/client to inspect and document(photograph) the vehicle prior to servicing for complaints/concerns. • Client must show reasonable proof(video/photo evidence before and after) of issues/complaints for reimbursement to be considered. • J&D Mobile will only assume liability up to the price of the detail for damages incurred as a result of our detailing processes/methods. • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of J&D Mobile. • Any claims must be filed within 48 hours of the completion of the service by emailing (info@jdmobiledetailing.com). Pictures/videos of the unsatisfactory portion of the service must be emailed to info@jdmobiledetailing.com within 24 hours of the claim being made. Gift Certificates • For payer verification purposes, Gift Certificates have a 48 hour holding period before they can be redeemed for services. • Gift Certificates can only be used once per vehicle per service. • Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions unless at the discretion of J&D Mobile. • The final price for services rendered may exceed the value of this gift certificate. • Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate. • Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply. • Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand. • Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity. • In the event the redeemer is not covered by the J&D Mobile network a refund will be issued to the original payment method used at time of purchase. • After 14 days of purchase, all sales are final on gift certificates. No refunds will be given after this time.